THE AFRI-CONSULTANCY JOURNAL

Industry experience.
Practical perspectives.

A better guest experience starts before check-in

Hospitality

Look at the moments between booking and arrival to find practical opportunities for a more welcoming stay.

Aviation

A discussion of passenger communication, team handovers and setting expectations during a disrupted journey.

Tourism

Bring travel agencies, accommodation teams and local partners into the same conversation about a visitor’s journey.

Service improvement

A practical way for hospitality and travel teams to move from collecting comments to improving a specific part of the service.